Help page

1. What is Infoping?

Infoping is a mobile communication platform. Every message is sent with one of our predefined reply options (or your custom created buttons). Like small surveys, where the focus is on getting instant feedback through message statistics. You will see who have read the message, what they answered and if they left a comment.

The messages are delivered as a push messages to recipients that have the app installed, and as an SMS to those who doesn't have the app installed. All recipients can use the answer buttons.

Infoping allows you to easily send information or questions to both individual recipients and groups of recipients.

By setting different permissions, you control who can send and receive messages and who can manage the groups you have created.

Infoping gives you better decision basis and helps you save time.

1.1 Get started with Infoping!

Download Infoping at Google Play or AppStore.

2. Smart sms

Users that have not installed the app can receive all the information by smart SMS. The SMS text includes a link to a mobile friendly website. There the recipient can see the message in its entirety and click the reply buttons, just like in the app.

The message in the SMS itself is shortened, which means that only one SMS message is sent per recipient even though the sender wrote a longer text.

SMS with link

The content of the link

3. Messages, groups and accounts

3.1 Push notifications

We recommend that you enable push notifications for Infoping. Push notifications is required to get the best possible experience of Infoping and not risk missing new messages.

See 5. Activate push notifications

3.2 The messages menu

When you register your phone for Infoping, a private account is automatically created with the name you entered. All private groups you create and all private messages you send and receive, are collected here.

In the list of groups, you will see how many members and messages there are in each group. The order of the groups is determined by the date when the group last received a message. If you have unanswered messages, you will see a little box with a number on the logo of each group.

At the top left you will find a menu button, and in the upper right corner you will see the "New Message" button (See 3.5 Send new message). If you don't have sender permissions in any of the groups, the "New Message" button is grayed out. You can always send messages from your private account.

3.2.1 List of accounts

In the center at the top, you will see the name of the Infoping account you are currently in. Tapping on the arrow or account name will show a list of all the accounts you are a member of. At the bottom of the list you can create a new Infoping account.

We recommend that you create a new account if you plan to use Infoping in an organisation.

The list of accounts

3.2.2 Create a new account

Tap "Create new account" when the list of accounts is deposited as above and follow the instructions in the app. You will have to enter the account name, email and logo. Logotype is optional, you can also select one later.

Once you have created your account, you can create your account's first group. See 6.2 Create group for more information.

3.3 The stack

If you go into the app when you have unanswered messages, the stack immediately pops up. The stack can be described as a collection of all of your unanswered messages. This function is like going through a pile of unanswered mail.

In the stack, you can answer the messages by pressing the reply buttons. You can also choose to snooze a message, and be reminded of it at a later time.

If you choose to dismiss the stack using the X at the top right, it will be shown furthest down when you are in "Messages", "Saved messages" and "My sent messages" as long as there are unanswered messages.

The background colour and logo can be customised with your organisation's logo and colours, just like the smart SMS. The animation below shows an example of 3 messages that are answered in the stack.

3.4 The message feed in a group

If you click on a group from the "Messages" menu, you can see the message feed for that group. If you have something unanswered in that group, you can answer the message directly into the group's message feed. This means that you don't have to answer the message in the stack.

If you see a message you want to save, tap the pin on the top left on the message. Then you can see that message under the menu "Saved messages". See section 3.6 Saved messages

The sender decides who can access statistics for the message. When you have answered the message, you can always see a statistical summary at the bottom of the message box. If you have access to detailed statistics, you see an arrow to the right of the summary.

See section 3.7 Statistics for more detailed information about the statistics of Infoping.

You can delete a message by using the standard method for your phone (swipe from right to left on an iPhone, and press and hold to delete a message on an Android). The message only disappears for you. Other recipients can still see the message.

3.5 Send a new message

If you are a member of a group where you have permission to send messages, you can create a pre-adressed message to the group by using the "New message"-button on the top right, when you are in the message feed.

If you use the "New message" button when you are in the group feed (where you can see all the groups in the account), you have to address the message yourself. Click to the right of "To:" to get a list of groups you can send messages to. If you have many groups in the list, you can use the filter box to find a group more easily. If the "New Message" button is grayed out, you do not have permission to send messages to any of the groups on that account. You can always send private messages on your private account.

When you have found the group you want to send a message to, tap on the group's name. There is also an option at this stage to click the icon to the right of the group's name to get a list of users in that group. If you want more information about a user, you can click the three dots to the right of the user's name and select "User details". That will show you the information that is listed in the user profile".

Click cancel at the top left to get back to where you can select a group. Click the group you want to send a message to and then click where it says "Write your message here" to start writing your message.

In the example image below it says "INFORMATION" at the bottom. That means that your message will be sent without reply buttons. You can swipe from right to left to see the five most recently used reply options, or press the + sign to see all the available reply options. See section 3.8 Reply options for an explanation of all the different reply buttons and options you can create in Infoping.

If you press the cog wheel at the bottom left in the example image, you get to the "Message settings" view. See section 3.9 Message settings for an explanation of all the message settings.

To attach an image to the message, you click the camera icon and choose to either take a new picture or attach an existing one.

The little watch followed by 365d indicates that it is possible to reply to the message for 365 days after it was sent. This can be set under "Message settings".

The small figure shows how many recipients the message will be sent to.

The letter C shows how many characters there are in the message.

SMS shows how many sms messages that will be sent (a premium feature that is set under "Message settings"). See section 3.9

You can hide the keyboard with the keyboard icon.

3.6 Saved messages

You can view all your saved messages under the menu "Saved messages".

3.7 Statistics

Infoping includes the option to view statistics of how recipients have replied to a message. There are two levels of statistics. Everyone can see the first level of statistics as soon as the message has been replied to. The second level of detailed statistics is determined by permission; it is the sender of the message that decides who has access to the detailed statistics.

The access to detailed statistics is set under message settings and the subheading Advanced (see section 3.9 Message settings)

In the image below, the first level of statistics is shown right under the message. If you have access to detailed statistics, you can press the arrow on the right of the message to view the detailed statistics.

Here is an example of detailed statistics with stars as the reply option. It is also possible to click each star level to see the names of the recipients that gave that level of stars as a reply.

3.8 Reply options

When you send messages in Infoping, you can select different reply options (buttons) for your message. It is also possible to create your own customised reply buttons. You can see which reply option is selected at the bottom of the "Send new message" view. See section 3.5 Send new message for more information on new messages. In the below example, you can see that the smiley reply option has been selected.

As a sender, it is important to consider how you formulate the message to ensure that the text matches the selected reply option.

If you press the + sign to the right of the smileys, you get a list with other reply options. The basic reply options are:

You select the reply option you want by clicking on it.

3.8.1 Create your own reply options

By pressing the + sign at the top right in the "Reply buttons" view as above, you can create your own customised reply options with text of your choosing. After pressing the + sign, you get to the "Create reply options" view as seen below. You create your own reply options by following the instructions on the screen and then press next. If you have any questions during the process of creating your own reply options, you can press the grey question mark to see an explanation of the available options on the screen.

Buttons/Check boxes
You create your own buttons that the recipients can choose from. You can decide if the recipients will be able to select one or more options at a later time (the multiple choice option has check boxes instead of buttons).

Numerical value
You set an interval in which the recipients can select a number. With this option you can view the mean value, median and sum.

Set a date
You choose a number of dates. The recipients can then reply with a Yes, (Yes)* or No to each date. You get a compilation of how many answered Yes to each date. *(Yes) means "Yes but preferably not".

When you are finished with your reply option, you are returned to the "reply buttons" view. In the list, click the reply option you just created to select it and get back to "New message".

It is possible to send surveys with Infoping. However this can only be done from the web interface see 7.7.2 Create surveys.

3.9 Message settings

Under delivery type, you have 6 different alternatives to choose from when deciding how the message will be sent.

*smart sms, the text is truncated so only one sms text message is sent, a link to the message is attached so the recipient can read the message in its entirety and press the reply buttons. See section 2 Smart sms for more information.
** a link to the message is attached so the recipient can use the reply buttons. If the message is sent as "Information" (without reply buttons) no link is attached

Allow comment - Turn on this setting if you want the recipients to be able to comment on the message you sent. The comments are shown in the statistics.

End time - Set a date/time when the message expires, after this date it is no longer possible to reply to the message.

Reminders after sent - Sends a reminder a certain time after the message was sent (only applies to those who have not replied).

Reminders before end time - Sends a reminder a certain time before the message expires (only applies to the recipients that have not replied).

This setting is only possible if you selected "Reply Yes first" as a reply option.

Show everyone who has replied Yes - All recipients can see who has replied Yes first

How many should be able to reply? - Decide how many should be able to reply Yes (everyone can reply Yes, but only x are counted as if they replied first).

See detailed statistics - Decide who will be able to see the statistics page

Push on reply - Enable this if you want to receive a push notification every time someone presses the reply buttons.

Press the button to save the settings you have made on this page for all future messages.

If you only press "save" on the top right, the settings will only apply to the message you are currently working on.

4. My account

4.1 Profile picture

In this view, you can add and change your profile picture. You can either choose to take a new picture or select a picture you have on your phone. To add or change a picture, click the box on the top left and follow the instructions in the app. Don't forget to save any changes you make on the top right.

4.2 Phone number and name

In the same view you can also see your phone number and name. It is not possible to change the phone number, if you have changed your phone number you have to re-register the app and make sure that your new number is added to your old groups. You can change your name. In the next field, you can add some information about yourself. Don't forget to save the changes you make on the top right.

4.3 Write something about yourself

Here you can write something about yourself. Don't forget to save the changes you make on the top right.

4.4 Language settings

Here are the app’s language settings. Click the row to select.

4.5 Confirm web login

When you log in to the web page you open the Infoping-app, go to My Account and press "CONFIRM WEB LOGIN" to approve the login.

5. Activate push notifications

You should allow the Infoping-app to receive push notifications so you don't miss any important messages.

Push notifications are managed in Settings>Notifications>Infoping. Select Banners or Notifications. Turn on the Badge App Icon. Turn on Show in the Notification Centre. Turn on Show on locked screen.

When the app is installed, push notifications are automatically activated. Push notifications are managed in Settings>Apps/Program manage>Infoping>Show messages. The settings might be called different things on different Android phones.

6. Manage groups and users

6.1 Groups, accounts and permissions

Anyone who wants to use Infoping to send messages to multiple recipients must create a group. If you plan to use Infoping in an organisation, we recommend that you start by creating a new Infoping account for that organisation. See 3.2.2 Create new account.

It is also possible to create subgroups. Go to the group where you want to have a subgroup and tap "Create subgroup" in the bottom right corner. Groups and subgroups may be useful if you want to mirror your org chart in Infoping. Subgroups can also be used if you want the same permissions in multiple groups, admin and send permissions are inherited from the parent group. The group's settings (colours, logo, etc.) are also inherited but can be changed on each group. See 7.9.1 Group Settings.

Every member of a group can have the following permissions:

Remember that the Administrator and Sender permissions are carried down to subgroups. The permission Receiver is not carried down to subgroups.

If you are going to add multiple groups or users, we recommend that you log in to the web interface on the web page at your computer. See section 7.1 Log in on

It is also possible to integrate Infoping with your existing business system through our API. Contact us for more information.

6.2 Create group

When you are in the "Messages" menu on an account, tap "Create group" in the bottom right, enter the group name and click OK.

You will now see the group's settings. At Administrators and Members headings you can add, delete and control permissions for each member. In the example below, the group name is "Demo". The group has three members (se 6.3 Add a member to a group ). To save your changes, tap save in the top right corner.

6.3 Add users to a group

To add a user or administrator, tap "Add admin" or "Add member". In effect, it does not matter which of the lables you use, all permissions can be added or removed either way. But if you use "Add admin", the person automatically becomes an administrator and recipient, if you tap "Add member" the person is only a recipient by default. The administrators are seen under both headings, the reason why we have a separate heading for administrators is to make it easier to see who has permission to administer groups.

After you have tapped "add", there are three different ways to add users (members, contacts, manually). In the first view "members", all existing users in the account is listed. If you tap the right arrow you can add contacts from your phone, and in the last view on the right end you can manually enter a phone number and name for the user you want to add.

If you see several people with the same name, you can see who is who by clicking the three dots furthest to the right. Then tap "User details".

To select a person, tap the name to make a tick in the round circle. Then click "Select" on the top right to add the user to the group. It is possible to select several people at the same time and then press select.

Add users from members

Add users from contacts in your phone

Add users manually

6.3.1 Edit a member of a group

In the picture below there are a number of members in the group "Matchtider". To edit a member's permissions, tap the three gray dots to the right of the member's name. The members who had a small Infoping icon are senders in the group. If the icon is gray or if the name is gray, it means that the premission is inherited from the parent group. A member in italic has no permissions at all.

Edit group

In the picture below you can choose which permissions the member should have in the group. You can also delete the member from the group. Save the changes by tapping Save in the upper right corner.

Edit member

6.5 Change logotype for a group

To change the logo go through the "Messages" menu and tap "Edit Account" at the bottom left. Then tap on the existing logo and follow the instructions in the app.

Recommended size of the logotype is 300 * 300 pixels and the format should be jpg or png. The logotype is carried down to any subgroups, but it is possible to give a subgroup a logo of it's own.

6.7 Create subgroup

If you want to create a subgroup to an existing group, go to "Messages" through the menu and tap the group you want your new group to be subordinate to. Then press "Create subgroup" at the bottom right. This way you can easily reflect your organisational chart.

6.8 Edit existing group

If you want to edit an existing group, go to "Messages" through the menu and open the group you want to edit. Tap "Edit group" down on the left. You have to be administrator of the group to be able to edit it.

7. Manage Infoping in the web interface

You can use your Infoping account on our web page Here you can access a web version of the Infoping app where you can read, reply to and send new messages. You can also manage more advanced account operations in the web interface, such as manage reply options, see statistics for an account and add large lists of users to groups.

7.1 Log in on

On our web page go to the menu and to LOG IN.

Choose how you want to confirm your login (via a code in an SMS or via a confirmation button in the Infoping app). Enter your mobile number and press "START LOGIN"

If you chose to log in with an SMS code, you will receive a text message with a code. Enter the code in the browser.

If you chose to verify your login using the Infoping app, you need to press the "CONFIRM WEB LOGIN" button found under "My Profile" in the Infoping app.

7.2 Create account

If you are are planning to use Infoping in an organisation, we recommend that you create a new account for the organisation. Your private account has some limitations that does not make it appropriate to use in an organisation.

To create a new account, click "+ Create new account" at the top left and follow the onscreen instructions.

7.3 Edit account

To edit an account, first choose the account in the drop down menu at the top left, then click "edit account" under the drop down.

7.3.1 Account name

The name of the account.

7.3.2 SMS from-name

Determines the from-name for the SMS that are sent out. This value is inherited to the sub groups but can be trumped on the respective group's settings. Max 11 characters, only letters and numbers. You can not add a from-name to a private account, a text message from a private account will always be from your phone number.

7.3.3 Guide text for smart SMS

This is the text above the link in a smart SMS. If you leave this field blank the default text will be "Read the full message:"

The message text in the SMS is cut so that it can fit in one text message (max. 160 characters). The guide text should guide the recipient to click on the link that takes them to a webpage where they can read the entire message (and provide feedback).

7.3.4 Logotype and colours

Logo and colours are used to customize messages sent from the account. The logo should be square, preferably in PNG format and not more than 100kb. The colours are indicated in hexadecimal format, 6 characters where the initial # should not be included. For example, 000000 for black. Background colour is used behind the message itself and on the answer buttons. Foreground colour is the text of the buttons. Keep in mind that the foreground colour must be different from the background colour so that the text on the buttons can be read.

7.3.5 Invoice details

Enter the address, postal code, city, email and organisation number. Our first choice is to send a pdf or electronic invoice.

7.3.6 Delete account

Select the account you want to delete in the drop-down list on the left and click "Edit Account", then click on "Delete Account" in the upper right.

7.3.7 Manage administrators

When you click "Edit Account" to the left, you will see two tabs, "Edit Account" and "Manage Administrators" on the right side. On the "Managing Administrators" tab, you can add, delete or edit administrators for the account. Note that you can not add other administrators on your private account.

7.4 Statistics

You can either view statistics for the entire account or for a group on the account. You need to have admin permissions (either on the account or in the group) to be able to see statistics.

7.4.1 Account statistics

Choose the account you want to see statistics for in the drop down meny at the top right, then click the menu button "Statistics".

7.4.2 Group statistics

To see the statistics for a group, choose the group on the left hand side, then click the tab "Statistics" on the right side. The statistics tab only shows if you are an administrator of the group.

7.5 Open web app

Click "Open web app" to the left in order to get the same view as the Infoping app that are used on iPhone and Android.

7.6 Send a new message

To send a new message from the web interface, click on "Send New Message" in the menu. Enter the group you want to send your message to in the "To field." If you have selected a group you can send a message to it directly by going to the "Message" tab.

This is what the send form looks like.

7.6.1 To field

Enter the person or the group you want to send a message to. If you want to send a message to somebody that does not already exist in Infoping you can enter the mobile number and press enter. (You can also add a name after the number if you want to. Separate the name and the number with a space.)

7.6.2 Message

Write your message. If you want to attach a file, click the clip on top right corner and browse your computer for the file. If you check the "Let the message text stand" checkbox, the message body will remain the next time you enter the form.

7.6.3 Include comment

If you want the recipient to be able to leave a comment on your message, check "Include comment textfield".

7.6.4 Reply options

Choose which reply option/reply buttons you want to attach to your message. Se 3.8 Reply options to read more about the standard reply buttons in Infoping. If you want to create reply buttons of your own, read more here: 7.7 Manage reply options.

7.6.5 Message Delivery

Choose how your message should be delivered.

* smart sms, the text is truncated so only one sms text message is sent, a link to the message is attached so the recipient can read the message in its entirety and press the reply buttons. See section 2 Smart sms for more information.
** a link to the message is attached so the recipient can use the reply buttons. If the message is sent as "Information" (without reply buttons) no link is attached

7.6.6 See detailed statistics

Decide who will be able to see the statistics page for the message.

7.6.7 End time and reminders

On the tab "Advanced" you will find additional settings.

End time - Set a date/time when the message expires, after this date it is no longer possible to reply to the message.

Reminders after sent - Sends a reminder a certain time after the message was sent (only applies to those who have not replied).

Reminders before end time - Sends a reminder a certain time before the message expires (only applies to the recipients that have not replied).

7.6.8 Push on reply

Enable this if you want to receive a push notification when someone presses the reply buttons.

7.6.9 Schedule messages

If you want to schedule a message to be sent at a later time, enter the date and time when you want the message to go out.

7.6.10 Preview

If this box is checked, you will get a preview every time you send a message via the web interface.

7.7 Manage reply options

Under the "Manage reply options" menu, you can see all available reply options. The ones you have created yourself are possible to delete by clicking "delete". The standard buttons are not possible to delete.

7.7.1 Create reply options

To create new reply options, click "Create New Reply Options". A wizard will take you through the process.

Buttons / Checkboxes
You create custom buttons that the recipients can choose from. If you add more than one button, the "Multiple Answer" option appears. If you check "Multiple Answers", recipients will be able to choose several of your answer options (there will be check boxes instead of buttons).

Numerical value
You set an interval in which the recipients can select a number. With this option you can view the mean value, median and sum.

Set a date
You choose a number of dates. The recipients can then reply with a Yes, (Yes)* or No to each date. You get a compilation of how many answered Yes to each date.
*(Yes) means "Yes but preferably not".

7.7.2 Create surveys

On the tab "Surveys" you can create several questions with different reply options, then you can attach them to a message.

Click on "Create new survey" and name your survey.
Write a heading and a question (it is possible to write the question directly in the header field and leave the message field empty), choose which reply buttons the question should have and save. Repeat the procedure if you want multiple questions.

If you want to have new reply buttons that does not already exist, you will have to create them on the "reply options" tab.

On the right hand side you can see your survey. If you want to change anything, click "edit". The question will appear, in editable mode, on the left side.

When you are done, click "Send a message with selected survey", address the message, write a message text and click "Send".

7.8 Sent messages and statistics

To view sent messages for all groups in an account, click "Send new message" and you'll see the messages under the message form (you can only see the messages from the groups where you have sender permission).

You can also click on a group to view sent messages for that particular group.

Below is an example of how a list of sent messages looks. If you want to se more detailed information, you can expand the message by clicking somewhere on the message line.

If you click on the far right on the little pie chart, you will see detailed statistics for the message (in the web app).

7.9 Create group

To create a new group, click "Create new group" above the group structure on the right side of the screen.

If any group is selected in the group structure, your new group is created as a subgroup for the selected group.

If you want to create a group in parallel with the others, reset any selection by clicking the word "Group Structure" before creating your group.

Subgroups inherit admin and sending privileges from the group above. Settings are also inherited from the overlying group (but can be set separately in each group). Subgroups can be used to reflect the structure of the real organization.

7.9.1 Group settings

Select the group in the group structure on the right and click the "Edit Group" tab, here you will find "Group Settings."

7.9.2 Open to join via SMS

An Infoping group may be open for users to join and exit via a text message.

In the web interface you can open up the group, and decide SMS code, by clicking "Edit Group" and then "Group Settings". Select "On" at "Open to join via SMS". The sms code you enter must be unique.

When the group is open anyone who wants to become a member can send a text to 71611 with the message "PING [SMS code] name". To leave, they send "END [SMS code]".

When a group is open you see a green sign.

7.9.3 Leave an open group

Open groups allow members to leave the group themselves.

This can be done by sending an SMS to 71611 with the text "END [sms code]".
Example: END HOTEL

7.9.4 Manage users in the group

Here you can add, edit and delete members. You can also change permissions for members.

7.9.5 Add members

Click "+ Add Members". Enter the mobile number and name; "+165653232 Name". You can add several numbers at once, write one number per line.

It does not matter if the number contains spaces of brackets but at the moment you need to provide country code for numbers outside Sweden.

You can copy names and phone numbers from existing lists such as Excel or other external documents. Paste the information into the text field where you add members. What you need to keep in mind when adding more numbers at the same time is that each user should be separated by a line break.

You can also upload your xls or txt file in order to add members. The file have to contain the phone numbers and names in two different columns. If you don't have the names of the reciepients you can add the numbers in the name column, but in that case you need to have header at the top of each column: "Name" and "Number". Click "upload file" and browse for your file.

If you have numbers with different land codes than what is set on you account you need to have + before the land code. For example 00358 does not work but +358 works.

7.9.6 User permissions in the web interface

The checkboxes to the right of each user are permissions.

= Administrator - gives the right to administer the group. Administration can be done via "Edit Group" in the app or via the web interface,

= Sender - gives the right to send messages to the group. The groups you have permission to send to are available when you create a new message.

= Recipients - can reply to messages and receives push notifications when a new message is sent to the group (or sms if the user does not have the app installed). This permission is enabled automatically when you add a new member to a group.

If a member is a sender but not a recipient, he/she can read all messages sent to the group in the messagefeed. However, no push notice is sent and the message can not be answered.

Administrator and Sender permissions are inherited to subgroups. Members that are inherited from above appear groups in gray text. Inherited permissions can not be changed, they must be changed in the group from which the permissions are inherited. This also applies if the member is to be removed.

7.9.7 Remove members from a group

Click "Change to delete mode" at the bottom of the list. Select the members you want to delete from the group. Click the "REMOVE SELECTED MEMBER(S)" button to remove the members from the group.

Please note that you can not delete inherited members, these must be removed in the parent group where they were originally added.

7.9.8 Welcome message (Sticky)

You can create a message that automatically is sent to all members added to the group (whether or not they are added by any administrator or if they subscribe to an open group).

Send a message to the group. Click the "Open web app" button in the menu and go to the message. At the top right of the message (next to the time stamp) there is a small arrow. Click the arrow and then click "Sticky". If you no longer want the message to be sent to new group members, click on "Sticky" again.

8. Batch distribution

Batch distribution lets you make personalized mailings and send messages to multiple people without first adding them to a group.

Name, phone number and any other information is retrieved from a file that you upload to the batch tab.

8.1 Sender permissions

Make sure that you have sender permissions in the group you want to send messages from. See 7.5 User permissions in the web interface

8.2 Text template

The first time you make a batch, you must create a text template. The text template contains the text that will show in the message body.

You can create different text templates for different types of mailings.

8.2.1 Insert information from a file

In the text template, you can insert information from the file you are going to upload. This is done by using "tags". For example, if you want to insert the name from the "first name" column of your file, type {LIST {first name}}

8.2.2 Advanced text template

You can do more advanced text templates. However, we only recommend that you do this if you fully understand the syntax.

Syntax {what(v1)(v2){name}}

If the text string is not included in the data you send, it will be removed from the text


Source file

Text template


8.3 Source file

When you created (or selected) text template, click "upload file here" to import your file. The column heading where the phone number stands must contain "tel", "mob", "cell" or "tfn".
The following file formats are supported:

The file may contain up to 19 columns.

When the file is uploaded you will get a status message box, if you had any incorrect rows in the file it will show here.

You can hold the mouse over the message text to see if it looks like you expected.

8.4 Change settings / Schedule the mailing

If you want to change the batch settings, click "Settings for selected batch".

You can change the name shown in the list of batches, time when the messages should be sent out, delivery type, who should see detailed statistics and add the possibility for recipients to add a comment.
You can also set reminders.

You can edit some of the information for individual rows by clicking the icon in the "Edit" column on the batch page (first exit the batch settings).

8.5 Send

When you have finished all settings, click "Send messages". If the scheduled time for the batch has passed, it is delivered immediately. Otherwise, it will be scheduled until the date / time you specified. If you want to change something, click "withdraw schedule", you can not withdraw already sent messages.
In "Infoping Status" you will see the status of the mailing, such as "Sent", "Received" or the recipients reply and comment.

9. Help and Support

If you want help or have any questions, contact us on e-mail